1. The service and your agreement
RegInspect is operated by Drawbridges Business Services Ltd, a company registered in England and Wales under number 15260510. These Terms apply to the subscribing professional firm and its authorised users. The person accepting them must have authority to bind the firm. RegInspect is a business service, not a consumer product.
RegInspect supports inspection readiness, client due diligence, risk assessments, screening, document management and related compliance workflows. The launch service is intended for firms in the United Kingdom, Gibraltar and Malta. Available modules depend on your subscription and jurisdiction. A readiness indicator does not certify compliance or guarantee a regulatory outcome.
These Terms, the Billing Terms, Acceptable Use Policy and Data Processing Agreement form the service agreement, together with any order agreed in writing. The DPA takes precedence for processing customer personal data; an expressly agreed order takes precedence for its commercial terms. The Privacy and Cookie Policies explain our handling of information.
2. Accounts and responsibilities
Provide accurate firm and user details and keep them current. Each person must use their own authorised account. Protect credentials, use available security controls and tell us promptly if access may be compromised. Firm administrators are responsible for appropriate permissions and removal of access when it is no longer needed.
The firm is responsible for its lawful basis, notices, data accuracy, regulatory decisions and retention instructions. Upload only information you are entitled to process. The MLRO or other accountable professional remains responsible for decisions about clients, suspicious activity and reporting.
3. Subscriptions and payment
The plan, currency, billing period, taxes and any eligible trial or offer are shown before a paid order is confirmed. UK and Gibraltar plans use GBP and Malta plans use EUR. Fees are exclusive of VAT or other applicable taxes unless the order states otherwise. Stripe processes payments; we do not receive or store full payment-card details.
Monthly or annual subscriptions renew for the selected period unless cancelled. You can request cancellation through the billing controls or contact us. Unless the order or applicable law requires otherwise, cancellation takes effect at the end of the paid period. A failed or unconfirmed request is not proof of cancellation: check the recorded subscription outcome.
Monthly fees are not refunded for a partially used billing period except where required by law or agreed in writing. Annual refunds may be agreed for an unused portion of the term; they are not automatic. Contact us with the invoice reference if you dispute a charge or request a refund. We will give at least 30 days’ notice of a price increase before it applies at renewal.
4. Your information and our intellectual property
You retain ownership of information you submit. You grant us the rights needed to host and process it to provide the service, follow documented instructions and meet legal obligations. The DPA governs customer personal data. We do not acquire ownership of client records.
The platform, software, design and our original materials remain our or our licensors’ property. We grant the subscribing firm a limited, non-exclusive right to use the service for its internal business during the subscription. No resale, sublicensing or access for unauthorised third parties is permitted without written agreement.
5. Availability, support and third parties
We use reasonable care and skill in providing the service. Maintenance, provider outages and security incidents can interrupt availability. Only an expressly agreed service level or order creates an uptime commitment or entitlement to service credits.
Third-party screening, identity, registry, AI, payment and communication services may have restrictions, delays or incomplete results. Check outcomes before relying on them. Contact support through the platform or our published contact route; do not send sensitive client documents by ordinary email.
6. Suspension and termination
We may restrict access where reasonably necessary to address a security threat, unlawful use, serious breach, non-payment or a legal requirement. Where practicable we will explain the reason and allow an opportunity to resolve it. Restrictions do not remove accrued payment obligations or either party’s rights under applicable law.
On termination, arrange export or return of your data promptly. The DPA governs return, deletion, legal holds and backup handling. Do not rely on indefinite access after a subscription ends. Confidentiality, accrued payment obligations, data protection, intellectual property and liability provisions continue where their nature requires it.
7. Confidentiality
Each party must protect the other’s confidential information, use it only for the agreement and disclose it only to people or suppliers who need it and are subject to appropriate confidentiality duties, or where legally required. This does not cover information already lawfully public, independently developed or lawfully received without restriction.
8. Professional judgment and AI
RegInspect provides decision support, not legal, tax, financial or regulatory advice. AI outputs, matches, scores and templates can be incomplete or wrong. Review original evidence and applicable official guidance before acting. A negative screening result is not proof that a person poses no risk. RegInspect does not make the firm’s report-or-not-report decision or file reports with authorities on its behalf unless a separately agreed, supported function expressly provides for it.
9. Liability
To the extent permitted by applicable law, we are not liable for indirect or consequential loss, loss of profit, revenue, goodwill or business opportunity arising from use of the service. Our total aggregate liability arising out of or in connection with the agreement is limited to the fees paid by the firm in the 12 months before the event giving rise to the claim.
Nothing excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability or data-subject right that cannot lawfully be excluded or limited. An agreed order may provide different limits.
10. Changes, disputes and contact
We will give at least 30 days’ notice of material changes to contractual terms unless a shorter period is necessary for law or security. Changes do not rewrite previously recorded acceptance. Contact us if you object so that we can discuss continued service or termination.
The agreement is governed by the laws of England and Wales and disputes are subject to its courts, without displacing mandatory protections or supervisory-authority rights that apply in another jurisdiction. Please contact us first to seek a good-faith resolution. Contact details and related documents appear below.
Contact
Drawbridges Business Services Ltd · Company number 15260510
Townshend House, 30
Crown Road, Norwich NR1 3DT, United Kingdom
contact@reginspect.co.uk. For privacy or security matters, include “Privacy” or “Security” in the subject. Do not send sensitive client records in an initial enquiry.